Questions

Get Answers to Your Questions or Contact Us

Questions about ordering, light sensitivity relief, migraine relief, or something else?  If so you can probably find your answer in the frequently asked questions below.  If you don’t find an answer then you can find our contact information at the bottom of the page.

Browse F.A.Q. Topics

Choosing Your Glasses

  • Do I need a prescription to order your special Contact Lenses?
    You'll still need to visit an eye doctor to get a contact lens prescription, because the contact lens prescription will measure the shape of your eye.  Just ask for a non-corrective contact lens prescription.  This is a great opportunity to have the eye doctor make a disposable pair of contact lenses for you to try out, in case you haven't worn contact lenses before.  We recommend trying both the tint and contact lenses, respectively, before investing in a non-refundable pair of our tinted contact lenses.  All non-prescription lenses in our frames can be returned within 45 days of purchase for a full refund or exchange credit, so its a great way to try out the tint.
  • Should I order your Premium Multipurpose Coating?
    Our Premium Multipurpose Coating is widely used by optometrists and optical shops.  It is added to most prescription lenses. It is anti-glare, anti-smudge, anti-moisture, anti-reflective, and anti-scratch. It protects your investment with a one-year warranty on the lenses, and it augments the tint's effectiveness by locking reflected light. All of our lenses are 100% UVA and UVB blocking, but the light that reflects off the back of your lens is going into your eye unless there is an AR coating applied.  
  • Which Cover-RX size should I choose?
    Our Cover-RX is made with Cocoons brand fitovers and Axon Optics Lenses.  The frames use Cocoons standard sizing.  They can be worn alone or over your current prescription lenses. If you do not have prescription frames we recommend you purchase the Medium Small, or Medium size. If you have a prescription we suggest the Medium or Medium Large. You can find the exact size you want on our Sizing Guide.
  • How do I choose eyewear sizes online?
    First, you’ll want to find an eyeglass frame that fits you well. If you don’t own a pair of eyeglasses, you’ll want to try on some frames at a local optical shop or drugstore.  There is often a section in the pharmacy for ‘magnified readers’ – this is a great, free way to try out sizes.  Once you find a pair that fits well, write down the measurements written on the inside arm.  Note the measurements of any pairs you love, and then seek similar pairs.  If you already own a pair of eyeglasses, you can skip the try-on phase! Already have a frame you love?  Try our Send-In-Your-Frame Service.  We recommend trying a non-prescription pair of Axon Optics lenses in one of our frames first, to be sure you like the tint before investing in the non-refundable Send-In-Your-Frame Service. So what are the measurements and what do they mean? The measurements are in millimeters. One of the cool things about eyeglass measurements is that they use universal measurements instead of an arbitrary system.  You'll usually see a frame name, then color, followed by three numbers separated by dashes.  This example eyeglass frame has the frame name on one arm, with the measurement and color on the other.  The right arm says 'Capri US 59' and the left arm says '53-16-135 BROWN'. In this case, ‘53’ is the Eye measurement; ‘16’ is the Bridge measurement, and ‘135’ is the Arm measurement. Eye – Also known as the 'A' measurement, this is the lens width. The first number, it measures the width of each lens in millimeters. This example pair of eyeglasses has ‘53’ for this measurement, which means each lens is 53 millimeters wide. Bridge – Also known as the 'DBL' measurement, this measures the width across the bridge of the nose. You can be over, but you don't want to be under with this number, or the glasses will pinch. Make sure it is comfortable across the bridge and does not pinch. Other things to consider: do I like a solid bridge that rests directly against the nose, or do I like one with little silicone nosepads that prop it up?  In our example pair, ‘16’ means that the bridge across the nose of this pair of eyeglasses is 16 millimeters wide. Temple: Measures length of the arms on the frame. It measures from where the hinge connects to the front of your glasses at the temple…all the way through the curved part behind the ear. You won't see much variation in this number, as most glasses are 130, 135, or 140. This number only matters if you have problems with the frame arms sticking out from the back of your head (too long), or cutting into the ear at the bend (too short).   In our example pair, the arms are 135 millimeters long. Try to find a size similar to a pair that fits you comfortably.  If one measurement is too tight, consider a pair with a higher number for that measurement.  If one measurement is too loose, consider a pair with a lower number. All of our frames are carefully selected to be lightweight with the greatest possible coverage area.  When selecting a frame in person, consider the fit, style, and size for best results.  In a hurry to get a pair of our lenses? Our frames are intended to fit most people.  Try one of our styles with non-prescription lenses – if it doesn't fit, you can exchange it.
  • How do I know which lens is for me?
    Axon Optics currently offers five lens types: Indoor, Outdoor, Transitions, Extra-Dark Polarized, and our 365-day Soft Contact Lenses. Indoor: Our therapeutic ‘indoor’ lens is optimal for light sensitive people and migraine sufferers as well as people with visual snow, eyestrain, dry eye, digital eyestrain, Blepharospasm, headaches, computer vision syndrome, who are bothered by the fluorescent lights they encounter in indoor environments, including work or school, inside the home, or while shopping.  Try this lens first to be sure you like the tint.  You can always invest in a darker pair in the future if needed. Outdoor: For outdoor use, or for those with severe light sensitivity, the "outdoor" lens is more effective and blocks approximately the same amount of light as conventional sunglasses. This is our most therapeutic lens. Transitions Lenses, Extra-Dark Polarized Lenses, and 365-Day Soft Contact Lenses: These specialty lenses combine the best of current optical technologies with our neuro-ophthalmological therapeutic tint.  Transitions and Polarized lenses have our indoor tint combined with the specialty lens feature.  Our contact lens offers total peripheral light coverage.

Ordering Information

  • Do I need a prescription to get your glasses?
    The word 'prescription' can refer to two different things. There are two types of prescriptions: one from a referring doctor, who prescribes our tint so that you can get it covered by insurance.  This can also be called a 'referral', depending on your region and insurance type.  This is not required to have Axon Optics lenses made for you, but can help in getting them covered by your insurance. The other type of prescription is an actual corrective lens prescription, completely separate from the referral, which tells us how to cut your lenses to improve your vision.  The latter is the only type required to make prescription lenses, including contact lenses.  Contact lenses require a contact-lens-specific prescription, as they have additional information about the shape of your eye that is not captured in a regular eyeglass prescription.   You do not need any type of prescription to order our non-prescription lenses.
  • Are your glasses covered by insurance?
    Some medical insurance will cover, some will only cover if pre-authorized, some will only cover if a doctor prescribes the tint.  It is the same situation with Vision Insurance - some might, depending on their authorization method. You can usually get it reimbursed through an HSA, FSA, HRA, or other "Cafeteria Plan" Tax-Exempt Health Account. In some cases, knowing the insurance billing code makes a difference. This is the code Dr. Katz recommends:   2012 HCPCS V2745 Addition to lens; tint, any color, solid, gradient or equal, excludes photochromatic, any lens material, per lens   As always, please contact your insurance provider for specific information about your plan coverage.  
  • Do you accept international orders?
    Yes.  We can ship to any country USPS will deliver.  Please note that once the package leaves our country's mail system, the process is taken over by your country's shipping service.  Your country may not continue to update the tracking number from our mail system.  International shipping times and possible import duties vary by country.  Please contact your local import office for more information about local duties and customs processing times.
  • How long will it take to get my glasses?
    Please keep in mind that Axon Optics strives to provide our customers with fashionable, personalized eyewear, and that many of our product options are custom produced. Prescription lenses and specialty treatments require additional time to process.  It takes our lab an average of 1 – 2 weeks to crate your custom eyewear, with one additional week to ship domestic orders. This is an average of 2 – 3 weeks from the time of order placement.  Send-In-Your-Frame order processing begins when the frame arrives at our lab.  Orders that are missing prescription information or payment may not be started until all required information has been received.  Contact Lenses take an average of 4 weeks. This can seem like an eternity if you're having an episodic migraine.  Don't wait until you feel the episode begin to order; the best time to order is before the next episode begins.  Need a pair urgently?  Our Amazon store has premade styles ready to ship. We will send you a tracking number once your order has been shipped.
  • What is your Return Policy?
    Axon Optics understands that each person is different.  Purchasing glasses can be difficult online because you can't try them on.  Furthermore, our lenses may take several weeks to work for you, depending on your body. That is why we offer a generous return policy on all non-prescription lenses in our frames.  You are welcome to try a pair and see if the tint helps.  It works for about 90% of people who suffer from light sensitivity.  If you find that the tint does not help you, just return them to us within 30 days of purchase in new condition for a full refund or exchange credit.  Need a different fit, frame, or tint level? We’d be glad to provide exchange credit towards a different pair. We can’t offer refunds on Send-In-Your-Frame orders, prescription lenses, or contact lenses, as there is no product to return.  We cannot accept returns on glasses too heavily damaged for resale.
  • Where can I try on these glasses? Where can I buy them?
    Axon Optics lenses are used by the Veteran’s Administration, physical therapists, rehabilitation centers, visual development clinics, optical shops, neurologists, neuro-ophthalmologists, prosthetics clinics, Low Vision providers, migraine and headache specialists, and more.  Our specialist map includes specialists at all levels.  Some sell our lenses in their retail store.  As distribution is limited to the rate we can expand, the best place to order our lenses is right here on our website. We understand that it is hard to purchase glasses without trying them on.  That is why we offer a generous return policy on all non-prescription lenses in our frames.  You are welcome to try a pair and see if the tint helps.  It works for about 90% of people who suffer from light sensitivity.  If you find that the tint does not help you, just return them to us within 30 days of purchase in new condition for a full refund or exchange credit.  Need a different size or tint level?  We’d be glad to provide exchange credit towards a different pair.  We can’t offer refunds on Send-In-Your-Frame orders, prescription lenses, or contact lenses, as there is no product to return.
  • How do I tint my current glasses?
    Using our Send-In-Your-Frame service, you can send us your current glasses.  Just visit our Send-In-Your-Frame page.  Choose the real lens options desired, place the order, and then send the glasses to the address located on that page.  We will pop out the current lenses and replace them with ours.  As there is no product to return, this service is non-refundable. Want to try the tint with your current prescription lenses?  Try our Cover-RX, which fits over your prescription.  This is a great way to try our tint and see if it helps, as non-prescription lenses in our frames can be returned in new condition within 30 days of purchase for a full refund or exchange credit. If you have a prescription that is more complicated than Single-Vision, please have your eye doctor contact us.  Your eye doctor will be able to make your prescription lenses with our tint.
  • How do I have my prescription made with your special lenses?
    For greater accuracy, our lab can make non-prescription and single-vision prescriptions. Single-Vision lenses can be any of the following: -a prescription with visual correction, known as a Single-Vision Distance prescription. -a prescription with visual correction and magnification added that goes all the way through the lens (not just on the bottom), known as a Single-Vision Reading prescription. -a non-corrective lens which offers magnification power all the way through the lens, known as a Magnification-Only Reader. For more complex prescriptions, such as Bifocal, Progressive, Trifocal, and Prism, please contact your eye care professional.  These prescriptions are too complex to have made across the distance, and need to be made by your eye care professional.  The doctor can make the lenses but leave them uncoated.  They will be sent to our lab for tinting, then returned to the eye doctor. So far, it has been a great success.  Some of the adjustments required with more complex prescriptions can only be done by a doctor in-person with the patient.  This keeps the prescription from matching the paper version but still being ‘slightly off’.  Another thing we’ve noted is that neurological patients are far more likely to have ‘roaming prescriptions’, where the number can vary wildly over the course of a year.  Best handled in person!
  • How do I order specialty lenses?
    Axon Optics Tinted Polarized Lenses, Tinted Transitions Lenses, and our Tinted Contact Lenses are now available in our online store. If you have severe light sensitivity, or are primarily light sensitive outdoors, then our outdoor tint is still your best option.  All non-prescription lenses in our frames can be returned within 30 days of purchase for a full refund or exchange credit, minus return shipping, in new condition only.  If you have tried our tint and know it works for you, consider a prescription pair of lenses in a frame or contact lens form.   Polarized lenses reduce the glare that often occurs from the reflection of sunlight from smooth surfaces. They can be especially helpful when driving (during daylight hours). Our polarized lenses are extra-dark.  As with all polarization, they cause distortion when viewing electronics, and make some people feel sick.  This is standard with all polarization, not exclusively our lenses.  If you’ve worn polarized lenses before, then you’ll be fine.   Our transitions lenses darken from a light rose tint to a warm grey-mauve on exposure to sunlight.  In their light state, they are a bit lighter than our regular indoors lenses.  In their darkened state, they are not as dark as our outdoor lenses. The transitions option is a good one if you want to wear the same pair of glasses both indoors and outdoors while benefiting from our therapeutic tint. It is not a good choice for you if you want a different frame when outdoors, or if you need a stronger tint for severe light sensitivity.   Like polarization, transitions lenses take longer to process than our regular lenses. Note that transitions lenses may not darken fully when inside an automobile.

Other Questions

  • My lenses look different than I thought they would look!  Are they defective?
    Each Axon Optics lens is hand-tinted from small batches of our proprietary blend of the FL-41 tint.  The color distorts when photographed.  For these reasons, you may notice a difference in the color of your pair and the pair you’ve seen online, another pair from a previous order, or another pair from the same order.  Rest assured, though the tint may appear different, the efficacy of the tint remains the same.
  • How can I support the cause?
    Thanks for supporting the cause.  Invisible illnesses do not receive the attention they deserve in terms of funding and awareness.  Our doctors do not accept any payment for their service at Axon Optics. As we reinvest all of our profits into research, we have a very small advertising budget.  Word-Of-Mouth is the greatest support you can give!  You can help us spread the word via social media – We’re on Facebook, Pinterest, and Twitter.  We work with many different types of medical practices – please let your doctor know if you feel our lenses could help other sufferers in your area.
  • Do Axon Lenses require special cleaning?
    Any microfiber cloth will work.  We recommend our Premium Multipurpose coating to protect the surface of your lens.  To clean your lenses, you can use the included microfiber lens wipe along with a small bottle of standard eyeglass cleaner. Most optical shops carry this type of cleaning solution. If an alcohol-based cleaning solution is used, some tint may wear off during the first cleaning.
  • Which lenses are for Night Driving?
    For liability purposes, we cannot endorse use of our lenses while driving at night.  No safety studies have been conducted on the safety of using our lenses while night driving.  Some counties or districts have laws restricting the use of tinted lenses while driving at night.  When not operating a vehicle, our indoor and Transitions lenses are both great choices to combat glare from headlights, streetlights, neon signs, electronic devices, and fluorescent lights at night.
  • What is the best way to contact you?
    For fastest service, please email us at support@axonoptics.com or contact us via live chat right here on our website.  If you cannot use a computer or prefer to speak with someone by phone, please give us a call at 779-379-AXON.  Please leave us a message with your name, phone number, and a brief description of your question.  We are such a small research and development company that there is no receptionist or call center; it may take up to a week to receive a callback.
  • I am a physician or retailer who is interested in your product. Who should I contact?
    For fastest service, please email Virginia at support@axonoptics.com or contact us via live chat right here on our website.  If you cannot use a computer or prefer to speak with someone by phone, please give us a call at 779-379-AXON.  Please leave us a message with your name, phone number, and a brief description of your question.  We are such a small research and development company that there is no receptionist or call center; it may take up to a week to receive a callback.  The ordering process is quick and easy once it has been learned.  The process depends on the facilities you already have available, as some aspects of the lens creation process may be more cost-efficient do to at your own lab.

The Science Behind Light Sensitivity

  • How are Axon Optics lenses better than regular sunglasses?
    Most sunglasses make all colors of the spectrum dimmer, not just that portion of the spectrum that’s especially irritating. As a result, one must wear glasses that are fairly dark in order to get the desired effect. Unfortunately, by wearing dark glasses, even though one may feel better temporarily, once the glasses come off, the light sensitivity can become much worse! By wearing dark glasses, the eye “dark adapts” and becomes more sensitive to light. Think of what it’s like to go outside after being in a matinee for 2 hours. The afternoon light is blinding until your eyes re-adapt to the light. Dark-Adapting your eyes is a common problem for migraineurs and other sufferers of light sensitivity. Axon lenses are specifically engineered to help people with light sensitivity, which often occurs to fluorescent light, partly due to the spectrum of emitted light and partly to the flickering fluorescent lights. Although Axon Eyewear is not a “cure” for light sensitivity, migraine, or blepharospasm, the majority of sufferers have found it to be extremely helpful, enabling them to return to work, school, and church. Because it primarily blocks that portion of the visible spectrum that’s irritating, Axon's tinted glasses provide comfort without “dark-adapting” the eyes.
  • Does Axon Eyewear help with flickering light, motion, or ceiling fans?
    Sensitivity to objects in motion can also be seen in people with migraine. Some migraine sufferers get a dizzy or off-balance sensation when riding in a car and seeing the scenery move by. Some people even notice this “visual discomfort” when walking down an aisle at a store and seeing objects moving in their peripheral vision. It’s not clear why migraine sufferers have this sensitivity. Unfortunately, other than avoidance, there are few treatments. Axon Eyewear, while not a cure for this phenomenon, can be extremely helpful in reducing this visual discomfort.
  • What lens material do you use?
    We use a polycarbonate lens for almost every pair of our lenses.  In some cases, it is necessary to substitute CR-39 with an anti-UV coating in lieu of polycarbonate.  All Axon Optics lenses provide 100% protection against UVA and UVB rays.  Our Premium Multipurpose coating will protect against UV rays reflected off the back of your lenses. Do you need prescription lenses?  If your prescription is stronger than our polycarbonate lens can provide in combination with your chosen frame, we have 1.67 and 1.74 high-index lenses available at additional cost.  High-index lenses are much thinner than traditional lenses and avoid the 'coke bottle' effect that occurs with strong prescriptions.  Other custom combinations are possible in conjunction with your local optical shop.  Please have your eye doctor contact us.
  • Will Axon Eyewear relieve eyestrain at the computer?
    We are often asked if Axon Eyewear will relieve eyestrain at the computer. A number of our customers have experienced relief while wearing our glasses. Dr Katz suggests the following to those who are struggling with eyestrain: "Many of my patients have trouble with computer screens, but for a variety of reasons. Some of my patients need mild reading glasses or bifocal. This is especially true for patients over the age of 45 years or so. Other patients get into trouble because their eyes dry out while on the computer. When you use the computer, you tend to stare – your blink rate goes way down and your eyes can get dry. The dryness may not manifest as a “dry” feeling, but may manifest as your eyes feeling itchy, scratchy, burny, or maybe just tired. Still other patients are particularly set off by artificial light sources, including fluorescent lights and computer screens. This last group of patients is really helped by Axon Eyewear, because it is for these people that the tint was originally engineered. Many of these same patients have migraines or frequent headaches associated with light sensitivity." Try some low-power (+1.00 or +1.25) over-the-counter reading glasses and some over-the-counter artificial tears (such as Optive or Systane). If you’re still struggling, or if you have a history of migraines, consider purchasing Axon Eyewear. You can also order our glasses with prescription or a standard reading magnification.
  • How is the FL-41 tint different, and how is your tint different than regular FL-41?
    FL-41 is a generic tint that has been proven to help with conditions associated with light sensitivity.  We are the original manufacturer of therapeutic FL-41 tinted lenses online.  Others have tried but fail to make lenses as good as ours.  Beware of knockoffs! Our proprietary blend of the FL-41 tint looks distinctly different than our competitors.  Our blend has been fine-tuned to perfection over 20 years of use at the Moran Eye Center by Neuro-Ophthalmologist, professor, and head researcher Dr. Brad Katz.  Through his expertise and years of use, we know that the indoor tint works for about 90% of people with light sensitivity.  It successfully blocks the distressing portion of the light spectrum, which bothers light sensitive people and causes cumulative eye damage over a lifetime.  To accommodate as many people as possible, we also offer some variant lenses.  Our outdoor version of the tint has the greatest filtration power.  We are the exclusive manufacturer of FL-41 tinted transitions, polarized lenses, and 365-day Soft Contact Lenses.  All of our lenses block UVA and UVB light.  For complete protection against reflected UV light, add our Premium Multipurpose Coating.
  • Can Axon Eyewear be worn indoors or outdoors?
    If you want to wear Axon Eyewear indoors and outdoors, tinting can be applied to separate pairs of glasses so that you can have a dark pair for outdoor wear and a lighter pair for indoor wear. This is the most comfortable way to wear our tint, as most people would not want to wear a sunglass frame in the office, or an office eyeglass frame in the sun. Some customers wear the "indoor" tint at all times, but use our outdoor tint or regular sunglasses for outdoor use. You can also consider our tinted transitions lenses, which can be used both indoors and outdoors.  Our outdoor tint is the most therapeutic, but would be too dark for most people to use indoors.
  • Will it take time to get used to my Axon Eyewear?
    Most customers experience no adjustment period with Axon Eyewear and feel immediate relief. However, if you experience discomfort while wearing them at first, it may be a good idea to wear them for only one hour the first day, two hours the second day, three hours the third day, and so on, until you feel more comfortable with them. There are no known side effects from wearing the filter.  If you find that the discomfort does not go away, please return them to us.  We offer a full refund or exchange credit for glasses returned in new condition within 30 days of purchase.
  • Will this help me with my medical condition?
    Axon Optics' therapeutic lenses help over 90% of our customers achieve some level of relief. Most migraine sufferers who have worn Axon Eyewear to treat their light sensitivity have found them to be highly effective, with some sufferers reporting more migraine relief than others. Although we have received overwhelmingly positive feedback from our past customers, not all may benefit from wearing our eyewear.  If you have migraines, photophobia, blepharospasm, or any other condition that is triggered by light or accompanied by light sensitivity, these may work for you. We are currently compiling data from our customers, which we'll use to more accurately predict who is most likely to benefit from our eyewear. We offer a no-hassle, 30-day, full money-back guarantee minus return shipping on all of our stock frames with non-prescription lenses to provide our customers with the opportunity to ensure our glasses are effective for them. They can be returned within 30 days of purchase for a full refund or exchange credit towards another pair.  Glasses must be in new condition to receive a refund or exchange credit.  We cannot accept returns on Send-In-Your-Frame, prescription, or contact lens orders as there is no product to return.

Don’t see your question? Feel free to contact us at support@axonoptics.com (check your junk mail folder in case our response ends up there).  If you would prefer to speak to someone over the phone, you can call us at 779-379-AXON. If none of our customer service representatives is available, please leave a voice mail and we will respond within 24 hours.