Questions? We have an answer for you. You can probably find your answer in the frequently asked questions below. If you don’t find an answer then scroll to the bottom of the page where you will find our contact information.
Similar to ordering sunglasses online, you do not need a doctor’s prescription to order our glasses.
However, if you currently wear eyeglasses to correct your vision, you will need to enter your eyeglass prescription when placing an order.
There are two types of prescriptions:
- Doctor’s prescription: This is from a referring doctor who prescribes our lenses so that you can get it covered by insurance. This can also be called a ‘referral’, depending on your region and insurance type. This is not required to have Axon Optics lenses made for you, but can help in getting them covered by your insurance.
- Vision Correction Prescription: The other type of prescription is completely separate from the referral. A vision correction prescription can be for eyeglass lenses or contact lenses, and is usually given to you on paper following an eye exam. This information tells us how to cut your lenses to improve your vision. While a doctor’s referral may help with insurance coverage, the vision correction prescription is the only type required to make prescription lenses.
We can make non-prescription lenses for you without a prescription.
Contact lenses require a contact-lens-specific prescription, as they have additional information about the shape of your eye that is not captured in a regular eyeglass prescription.
We can only make single-vision prescription lenses directly through our website. If your prescription is more complex than single-vision, such as bifocal, trifocal, or progressive, you will need to visit your eye care practitioner. For more information email [email protected]
Some medical insurance will cover, some will only cover if pre-authorized, some will only cover if a doctor prescribes the tint. It is the same situation with Vision Insurance – some might, depending on their authorization method. You can usually get it reimbursed through an HSA, FSA, HRA, or other “Cafeteria Plan” Tax-Exempt Health Account. In some cases, knowing the insurance billing code makes a difference.
This is the code we recommend: 2012 HCPCS V2745 Addition to lens; tint, any color, solid, gradient or equal, excludes photochromatic, any lens material, per lens As always, please contact your insurance provider for specific information about your plan coverage. If your particular plan won’t cover it, you might be able to get it covered by having our tint applied by your vision doctor/local optical shop. The doctor can coordinate with us to have your prescription made with our tint, and bill accordingly. National chains such as Lenscrafters have set materials contracts and typically cannot work with independent lens vendors. Local, independent eye doctors and optical shops are most likely to be able to work with an independent lens vendor.
If you can’t get your local eye doctor to work with us, or if your insurance won’t cover anything but basic eyeglasses, you can still get the lenses made with our tint. There is a special process that can be followed to have the lenses made without coatings or finishing processes. There is always a way! Just email [email protected] for a free, personal consultation with our expert Virginia.
Our lenses are not available in retail stores yet. Axon Optics lenses are used by the Veteran’s Administration, physical therapists, rehabilitation centers, visual development clinics, optical shops, neurologists, neuro-ophthalmologists, prosthetics clinics, Low Vision providers, migraine and headache specialists, and more. Our specialist map includes specialists at all levels. As distribution is limited to the rate we can expand, the best place to order our lenses is right here on our website. We understand that it is hard to purchase glasses without trying them on. That is why we offer a generous return policy on all non-prescription lenses in our frames. You are welcome to try a pair and see if the tint helps. It works for about 90% of people who suffer from light sensitivity. If you find that the tint does not help you, just return them to us within 30 days of purchase in new condition for a full refund or exchange credit. Need a different size or tint level? We’d be glad to provide exchange credit towards a different pair. We can’t offer refunds on Send-In-Your-Frame orders, prescription lenses, or contact lenses, as there is no product to return.
Using our Send-In-Your-Frame service, you can send us your current glasses. Just visit our Send-In-Your-Frame page. Choose the real lens options desired, place the order, and then send the glasses to the address located on that page. We will pop out the current lenses and replace them with ours. As there is no product to return, this service is non-refundable. Want to try the tint with your current prescription lenses? Try our Cover-RX, which fits over your prescription. This is a great way to try our tint and see if it helps, as non-prescription lenses in our frames can be returned in new condition within 30 days of purchase for a full refund or exchange credit. If you have a prescription that is more complicated than Single-Vision, please have your eye doctor contact us.
We can’t tint pre-existing lenses for a number of reasons:
- Liability: If you send us $500 lenses and they are damaged, who will replace them?
- Coatings: Most lenses have been coated with protective treatments that will prevent staining and thus will make the lenses impossible to tint. Pre-existing lenses can’t be tinted because of this coating.
- Imperfections: Pre-existing lenses have scratches and small imperfections on the surface of the lens as well as within the coating that will be magnified during the tinting process.There is a special process than can work around these issues if you are planning to have new lenses made. It requires special attention be paid to every detail of this process to ensure a perfect product. You can potentially have your regular eye doctor or the eye doctor sponsored by your insurance. They can then be sent in an uncoated, mint state to our friends Sherwin Optical to be inspected and repackaged for tinting at our lab. It is important that these be lenses which have never been worn yet and would be considered ‘unfinished’ by most optical labs.
For greater accuracy, our lab can make non-prescription and single-vision prescriptions. Single-Vision lenses can be any of the following: -A prescription with visual correction, known as a Single-Vision Distance prescription. -A prescription with visual correction and magnification added that goes all the way through the lens (not just on the bottom), known as a Single-Vision Reading prescription. -A non-corrective lens which offers magnification power all the way through the lens, known as a Magnification-Only Reader.
For more complex prescriptions, such as Bifocal, Progressive, Trifocal, and Prism, please contact your eye care professional. These prescriptions are too complex to have made across the distance, and need to be made by your eye care professional. The doctor can make the lenses but leave them uncoated. They will be sent to our lab for tinting, then returned to the eye doctor. So far, it has been a great success. Please see the Frequently Asked Question directly above this one for more information on this process. Some of the adjustments required with more complex prescriptions can only be done by a doctor in-person with the patient. This keeps the prescription from matching the paper version but still being ‘slightly off’. Another thing we’ve noted is that neurological patients are far more likely to have ‘roaming prescriptions’, where the number can vary wildly over the course of a year. Best handled in person!
National chains such as Lenscrafters have set materials contracts and typically cannot work with independent lens vendors. Local, independent eye doctors and optical shops are most likely to be able to work with an independent lens vendor. If your local doctor is unwilling or unable to use our tint, please contact us at [email protected]
Axon Optics Tinted Polarized Lenses, Tinted Transitions Lenses, and our Tinted Contact Lenses are now available in our online store. If you have severe light sensitivity, or are primarily light sensitive outdoors, then our outdoor tint is still your best option. All non-prescription lenses in our frames can be returned within 30 days of purchase for a full refund or exchange credit, minus return shipping, in new condition only. If you have tried our tint and know it works for you, consider a prescription pair of lenses in a frame or contact lens form.
Polarized lenses reduce the glare that often occurs from the reflection of sunlight from smooth surfaces. They can be especially helpful when driving (during daylight hours). Our polarized lenses are extra-dark. As with all polarization, they cause distortion when viewing electronics, and make some people feel sick. This is standard with all polarization, not exclusively our lenses. If you’ve worn polarized lenses before, then you’ll be fine. Our transitions lenses darken from a light rose tint to a warm grey-mauve on exposure to sunlight. In their light state, they are a bit lighter than our regular indoors lenses. In their darkened state, they are not as dark as our outdoor lenses.
The transitions option is a good one if you want to wear the same pair of glasses both indoors and outdoors while benefiting from our therapeutic tint. It is not a good choice for you if you want a different frame when outdoors, or if you need a stronger tint for severe light sensitivity. Like polarization, transitions lenses take longer to process than our regular lenses. Note that transitions lenses may not darken fully when inside an automobile.
Processing Time: Most orders require 1 business day processing time before shipment. Prescription and transition lenses take 2 – 3 weeks to ship. Contact lenses take on average 4 weeks to ship. Send-In-Your-Frame order processing begins when the frame arrives at our lab. Orders that are missing prescription information or payment may not be started until all required information has been received.
3-7 Business Days (USPS First Class)
1-2 Business Days (USPS Express)
Canada 10-14 Days (USPS First Class)
Canada 6-10 Days (USPS Priority)
Canada 3-6 Days (DHL)
Rest of World Shipping:
International 10-21 Days (USPS First Class)
International 6-10 Days (USPS Priority)
International 3-6 Days (DHL)
Absolutely! We ship internationally via USPS (United States Postal Service) and DHL.
If you ship via USPS, door to door tracking may not be available. Once the package leaves our country’s mail system, the process is taken over by your country’s shipping service. Your country may not continue to update the tracking number from our mail system. For faster shipping and door to door tracking select DHL Express at check out.
International Customs and Duties: Your package may be subject to import taxes, customs duties and/or fees imposed by the destination country. These charges will typically be due once your purchase arrives in the country of destination.
For example, if you are receiving our products in the United Kingdom, you will be charged a 20% Value Added Tax (VAT) in order for your purchase to pass through clearance.
Please contact your local import office for more information about local duties and customs processing times.
Domestic Shipping: Shipping is a flat $5 to anywhere in the United States. Expedited shipping is available at checkout for an additional cost.
International Shipping: Shipping options for International transactions range between $10-$75. Shipment costs to Canada start at $10 for United States Postal Service (USPS) First Class Mail and the rest of the world starts at $15. Expedited shipping via DHL Express is available with door to door tracking.
International Customs and Duties: Your package may be subject to import taxes, customs duties and/or fees imposed by the destination country. These charges will typically be due once the your purchase arrives at the country of destination.
For example, if you are receiving our products in the United Kingdom, you will be charged a 20% Value Added Tax (VAT) in order for your purchase to pass through clearance.
- Policy: Glasses in new condition may be returned within 30 days of receipt for a full refund, minus shipping costs. Because prescription glasses, lenses in your own frame, contact lenses, and other customized lenses are custom-made, they cannot be refunded, but can be redone for 50% of the original price within 90 days of original purchase. If your order qualifies for a refund, we will refund the full price of the item back to you minus shipping costs. This means that the worst-case scenario is that for the price of shipping, you will have had the opportunity to try our a medical technology and see if it helps your condition. And there is a very good chance these lenses will work for you, so for most people it is worth the risk. Standard Shipping within the U.S. is $5 and shouldn’t cost you more than $10 to return to us, so it is about a $15 risk to try out the technology.
- One Week Trial Period: Whether you have perfect vision or need prescription lenses, we recommend first trying our non-prescription lenses in one of our frames to be sure the lens helps you before investing in a nonrefundable custom order. For most people, this means a maximum risk of $10 you might have spent on shipping to try them and return them to us. One week is the perfect amount of time to try out our lenses. If they haven’t worked after one week, they aren’t likely to help you. Keeping them for more than one week increases the likelihood of the glasses taking wear damage, much like a pair of shoes. We can only accept the return of glasses that are in mint condition, so please take good care of the glasses prior to returning them. While we advise not trying them for more than one week, you have a full 30 days from the date of purchase – please ensure they have been returned to us before the 30 days have passed.
- Warranty Information: All frames and lenses include a one-year warranty. Both lenses and frames can be replaced once within the first year after date of purchase.
- Clearance items cannot be returned.
- Late Delivery and International Orders: It is possible that your order may arrive near or after the 30 day deadline. In this case the deadline is extended – please try the lenses for up to one week from the date of delivery to see if they help before returning. Please note that many countries will charge an import duty, which is a tax that they will collect upon delivery of your package. This is separate than our costs, so you may want to plan ahead and order multiple pair at once should this apply to you. If you are returning an international package, please register your return with your local customs office. If you are interested in reimbursement of the duties paid upon receipt of your package, your local customs office may require you to file paperwork documenting the return of the package back to us. This process varies by country so it is vital that you speak with your local customs office and follow all directions if you want that refund. The refund will come directly from your local government. Axon Optics and DHL are not involved in the process, nor are we responsible for the taxes your country may charge you for importing products from another country. We are unable to assist you further with this process.
Product in new condition may be returned within 30 days of receiving them. Ship frames and the original packing slip with this printed, completed form (http://www.axonoptics.com/wp-content/uploads/2017/02/Return-Form.pdf) to the following address:
Axon Optics Return Services
9500 S 500 W, STE 103B
Sandy UT 84070, USA
Please acquire a tracking number. Once you have shipped your return, email your tracking number to [email protected] We are unable to verify receipt of the package once it arrives, or provide estimates on the date your refund will be processed as this heavily depends on your financial institution. An email notification will be sent to you when the return is processed. Refunds are not available for send-in-your-frame, prescription, contact lens orders, or other customized lenses.
Please check off each of these qualifiers to ensure your return is valid and will not be rejected. If we cannot process your return we will need to collect shipping costs to return the glasses back to you.
- Check that your order was received within the last 30 days. If you are still within this time window, your return is valid.
- Ensure that your order is NOT a custom order. Because we cannot reuse prescription lenses, contact lenses, lenses cut to your frame, and other custom items, we cannot accept them for return. If your order is a non-prescription lens in our frames, your return is valid.
- Your order is still in new condition. We cannot accept returns of used or damaged glasses for an exchange or a refund. If your glasses have broken and they are still within the warranty period, you can request a warranty replacement.
- Please be sure to tell us clearly on the Return Form which service you need. We can exchange the glasses for a pair of identical price. If you would like a pair which costs less or more, please place the new order separately and ask for a refund of the pair you are returning. If you need a warranty replacement, please let us know. If you need us to inspect your glasses for possible defects or issues, please let us know by writing in on the form and by emailing [email protected]
Choosing Your Glasses
Axon Optics currently offers five lens types: Indoor, Outdoor, Transitions, Extra-Dark Polarized, and our 365-day Soft Contact Lenses. Indoor: Our therapeutic ‘indoor’ lens is optimal for light sensitive people and migraine sufferers as well as people with visual snow, eyestrain, dry eye, digital eyestrain, Blepharospasm, headaches, computer vision syndrome, who are bothered by the fluorescent lights they encounter in indoor environments, including work or school, inside the home, or while shopping. Try this lens first to be sure you like the tint. You can always invest in a darker pair in the future if needed.
Outdoor: For outdoor use, or for those with severe light sensitivity, the “outdoor” lens is more effective and blocks approximately the same amount of light as conventional sunglasses. This is our most therapeutic lens. Transitions Lenses, Extra-Dark Polarized Lenses, and 365-Day Soft Contact Lenses: These specialty lenses combine the best of current optical technologies with our neuro-ophthalmological therapeutic tint. Transitions and Polarized lenses have our indoor tint combined with the specialty lens feature. Our contact lens offers total peripheral light coverage.
First, you’ll want to find an eyeglass frame that fits you well. If you don’t own a pair of eyeglasses, you’ll want to try on some frames at a local optical shop or drugstore. There is often a section in the pharmacy for ‘magnified readers’ – this is a great, free way to try out sizes. Once you find a pair that fits well, write down the measurements written on the inside arm. Note the measurements of any pairs you love, and then seek similar pairs. If you already own a pair of eyeglasses, you can skip the try-on phase! Already have a frame you love? Try our Send-In-Your-Frame Service. We recommend trying a non-prescription pair of Axon Optics lenses in one of our frames first, to be sure you like the tint before investing in the non-refundable Send-In-Your-Frame Service.
So what are the measurements and what do they mean? The measurements are in millimeters. One of the cool things about eyeglass measurements is that they use universal measurements instead of an arbitrary system. You’ll usually see a frame name, then color, followed by three numbers separated by dashes.
This example eyeglass frame has the frame name on one arm, with the measurement and color on the other. The right arm says ‘Capri US 59′ and the left arm says ’53-16-135 BROWN’. In this case, ‘53’ is the Eye measurement; ‘16’ is the Bridge measurement, and ‘135’ is the Arm measurement. Eye – Also known as the ‘A’ measurement, this is the lens width. The first number, it measures the width of each lens in millimeters. This example pair of eyeglasses has ‘53’ for this measurement, which means each lens is 53 millimeters wide. Bridge – Also known as the ‘DBL’ measurement, this measures the width across the bridge of the nose. You can be over, but you don’t want to be under with this number, or the glasses will pinch. Make sure it is comfortable across the bridge and does not pinch.
Other things to consider: do I like a solid bridge that rests directly against the nose, or do I like one with little silicone nosepads that prop it up? In our example pair, ‘16’ means that the bridge across the nose of this pair of eyeglasses is 16 millimeters wide. Temple: Measures length of the arms on the frame. It measures from where the hinge connects to the front of your glasses at the temple…all the way through the curved part behind the ear. You won’t see much variation in this number, as most glasses are 130, 135, or 140. This number only matters if you have problems with the frame arms sticking out from the back of your head (too long), or cutting into the ear at the bend (too short). In our example pair, the arms are 135 millimeters long. Try to find a size similar to a pair that fits you comfortably. If one measurement is too tight, consider a pair with a higher number for that measurement. If one measurement is too loose, consider a pair with a lower number.
All of our frames are carefully selected to be lightweight with the greatest possible coverage area. When selecting a frame in person, consider the fit, style, and size for best results. In a hurry to get a pair of our lenses? Our frames are intended to fit most people. Try one of our styles with non-prescription lenses – if it doesn’t fit, you can exchange it.
Choosing Contact Lenses
You’ll still need to visit an eye doctor to get a contact lens prescription, because the contact lens prescription will measure the shape of your eye. Just ask for a non-corrective contact lens prescription. This is a great opportunity to have the eye doctor make a disposable pair of contact lenses for you to try out, in case you haven’t worn contact lenses before. We recommend trying both the tint and contact lenses, respectively, before investing in a non-refundable pair of our tinted contact lenses. All non-prescription lenses in our frames can be returned within 30 days of purchase for a full refund or exchange credit, so its a great way to try out the tint.
Contact Lenses take an average of 4 weeks. This can seem like an eternity if you’re having an episodic migraine. Don’t wait until you feel the episode begin to order; the best time to order is before the next episode begins. We will send you a tracking number once your order has been shipped.
Wearing Axon Optics Eyewear
Most sunglasses make all colors of the spectrum dimmer, not just that portion of the spectrum that’s especially irritating. As a result, one must wear glasses that are fairly dark in order to get the desired effect. Unfortunately, by wearing dark glasses, even though one may feel better temporarily, once the glasses come off, the light sensitivity can become much worse! By wearing dark glasses, the eye “dark adapts” and becomes more sensitive to light. Think of what it’s like to go outside after being in a matinee for 2 hours. The afternoon light is blinding until your eyes re-adapt to the light. Dark-Adapting your eyes is a common problem for migraineurs and other sufferers of light sensitivity.
Axon lenses are specifically engineered to help people with light sensitivity, which often occurs to fluorescent light, partly due to the spectrum of emitted light and partly to the flickering fluorescent lights. Although Axon Eyewear is not a “cure” for light sensitivity, migraine, or blepharospasm, the majority of sufferers have found it to be extremely helpful, enabling them to return to work, school, and church. Because it primarily blocks that portion of the visible spectrum that’s irritating, Axon’s tinted glasses provide comfort without “dark-adapting” the eyes.
Sensitivity to objects in motion can also be seen in people with migraine. Some migraine sufferers get a dizzy or off-balance sensation when riding in a car and seeing the scenery move by. Some people even notice this “visual discomfort” when walking down an aisle at a store and seeing objects moving in their peripheral vision. It’s not clear why migraine sufferers have this sensitivity. Unfortunately, other than avoidance, there are few treatments. Axon Eyewear, while not a cure for this phenomenon, can be extremely helpful in reducing this visual discomfort.
We are often asked if Axon Eyewear will relieve eyestrain at the computer. Many people have trouble with computer screens for a variety of reasons. Some need mild reading glasses or bifocal. This is especially true for patients over the age of 45 years or so. Other patients get into trouble because their eyes dry out while on the computer.
When you use the computer, you tend to stare – your blink rate goes way down and your eyes can get dry. The dryness may not manifest as a “dry” feeling, but may manifest as your eyes feeling itchy, scratchy, burny, or maybe just tired. Still other patients are particularly set off by artificial light sources, including fluorescent lights and computer screens. This last group of patients is really helped by Axon Eyewear, because it is for these people that the tint was originally engineered. Many of these same patients have migraines or frequent headaches associated with light sensitivity.
Try some low-power (+1.00 or +1.25) over-the-counter reading glasses and some over-the-counter artificial tears (such as Optive or Systane). If you’re still struggling, or if you have a history of migraines, consider purchasing Axon Eyewear. You can also order our glasses with prescription or a standard reading magnification.
If you want to wear Axon Eyewear indoors and outdoors, tinting can be applied to separate pairs of glasses so that you can have a dark pair for outdoor wear and a lighter pair for indoor wear. This is the most comfortable way to wear our tint, as most people would not want to wear a sunglass frame in the office, or an office eyeglass frame in the sun. Some customers wear the “indoor” tint at all times, but use our outdoor tint or regular sunglasses for outdoor use. You can also consider our tinted transitions lenses, which can be used both indoors and outdoors. Our outdoor tint is the most therapeutic, but would be too dark for most people to use indoors.
Most customers experience no adjustment period with Axon Eyewear and feel immediate relief. However, if you experience discomfort while wearing them at first, it may be a good idea to wear them for only one hour the first day, two hours the second day, three hours the third day, and so on, until you feel more comfortable with them. There are no known side effects from wearing the filter. If you find that the discomfort does not go away, please return them to us. We offer a full refund or exchange credit for glasses returned in new condition within 30 days of purchase.
Axon Optics’ therapeutic lenses help over 90% of our customers achieve some level of relief. Most migraine sufferers who have worn Axon Eyewear to treat their light sensitivity have found them to be highly effective, with some sufferers reporting more migraine relief than others. Although we have received overwhelmingly positive feedback from our past customers, not all may benefit from wearing our eyewear. If you have migraines, photophobia, blepharospasm, or any other condition that is triggered by light or accompanied by light sensitivity, these may work for you. We are currently compiling data from our customers, which we’ll use to more accurately predict who is most likely to benefit from our eyewear. We offer a no-hassle, 30-day, full money-back guarantee minus return shipping on all of our stock frames with non-prescription lenses to provide our customers with the opportunity to ensure our glasses are effective for them. They can be returned within 30 days of purchase for a full refund or exchange credit towards another pair. Glasses must be in new condition to receive a refund or exchange credit. We cannot accept returns on Send-In-Your-Frame, prescription, or contact lens orders as there is no product to return.
Each Axon Optics lens is hand-tinted from small batches of our proprietary blend of the FL-41 tint. The color distorts when photographed. For these reasons, you may notice a difference in the color of your pair and the pair you’ve seen online, another pair from a previous order, or another pair from the same order. Rest assured, though the tint may appear different, the efficacy of the tint remains the same.
Any microfiber cloth will work. We recommend our Premium Multipurpose coating to protect the surface of your lens. To clean your lenses, you can use the included microfiber lens wipe along with a small bottle of standard eyeglass cleaner. Most optical shops carry this type of cleaning solution. If an alcohol-based cleaning solution is used, some tint may wear off during the first cleaning.
Our lens material differs depending on if you order non-prescription on prescription lenses. All materials are of the highest quality optical lenses including CR-39, polycarbonate, or nylon. All Axon Optics lenses provide 100% protection against UVA and UVB rays. Our Premium Multipurpose coating will protect against UV rays reflected off the back of your lenses
FL-41 is a generic tint that has been proven to help with conditions associated with light sensitivity. We are the original retailer of therapeutic FL-41 tinted lenses online. Our proprietary Spectrashield FL-41 tint looks distinctly different than the generic version. Our blend has been fine-tuned over 20 years.
It successfully blocks the distressing portion of the light spectrum, which bothers light sensitive people and causes cumulative eye damage over a lifetime. To accommodate as many people as possible, we also offer some variant lenses. Our outdoor version of the tint has the greatest filtration power. We are the exclusive manufacturer of FL-41 tinted transitions and 365-day Soft Contact Lenses. All of our lenses block UVA and UVB light. For complete protection against reflected UV light, add our Premium Multipurpose Coating.
Thanks for supporting the cause. Invisible illnesses do not receive the attention they deserve in terms of funding and awareness. Our doctors do not accept any payment for their service at Axon Optics. As we reinvest all of our profits into research, we have a very small advertising budget. Word-Of-Mouth is the greatest support you can give! You can help us spread the word via social media – We’re on Facebook, Pinterest, and Twitter. We work with many different types of medical practices – please let your doctor know if you feel our lenses could help other sufferers in your area.
For liability purposes, we cannot endorse use of our lenses while driving at night. No safety studies have been conducted on the safety of using our lenses while night driving. Some counties or districts have laws restricting the use of tinted lenses while driving at night. When not operating a vehicle, our indoor and Transitions lenses are both great choices to combat glare from headlights, streetlights, neon signs, electronic devices, and fluorescent lights at night.
For fastest service, please email us at [email protected] or contact us via live chat right here on our website. If you cannot use a computer or prefer to speak with someone by phone, please give us a call at 779-379-AXON. Please leave us a message with your name, phone number, and a brief description of your question. We are such a small research and development company that there is no receptionist or call center; it may take up to a week to receive a callback.
For fastest service, please email Virginia at [email protected] or contact us via live chat right here on our website. If you cannot use a computer or prefer to speak with someone by phone, please give us a call at 779-379-AXON. Please leave us a message with your name, phone number, and a brief description of your question. We are such a small research and development company that there is no receptionist or call center; it may take up to a week to receive a callback. The ordering process is quick and easy once it has been learned. The process depends on the facilities you already have available, as some aspects of the lens creation process may be more cost-efficient do to at your own lab.