Get Answers to Your Questions or Contact Us

Questions about ordering, light sensitivity relief, migraine relief, or something else?  If so you can probably find your answer in the frequently asked questions below.  If you don't find an answer then you can find our contact information at the bottom of the page.

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Our Eyewear

Will this help me with my medical condition?

Axon Optics' therapeutic lenses help over 90% of our customers achieve some level of relief.  

Most migraine sufferers who have worn Axon Eyewear to treat their light sensitivity have found them to be highly effective, with some sufferers reporting more migraine relief than others. Although we have received overwhelmingly positive feedback from our past customers, not all may benefit from wearing our eyewear.  If you have migraines, photophobia, blepharospasm, or any other condition that is triggered by light or accompanied by light sensitivity, these may work for you. We are currently compiling data from our customers, which we'll use to more accurately predict who is most likley to benefit from our eyewear.

We offer a no-hassle, 45-day, full money-back guarantee (minus return shipping or applicable prescription charges) on all of our stock frames to provide our customers with the opportunity to ensure our glasses are effective for them. We cannot accept returns on Send-In-Your-Frame orders.

How do I order your Polarized Lenses?

We are now offering therapeutic polarized lenses in all of our products. If you have severe light sensitivity, or are primarily light sensitive outdoors, then our outdoor tint is still your best option. Our polarized lenses are extra-dark.  As with all polarization, they cause distortion when viewing electronics, and make some people feel sick.  This is standard with all polarization, not exclusively our lenses.  If you’ve worn polarized lenses before, then you’ll be fine.

Polarized lenses reduce the glare that often occurs from the reflection of sunlight from smooth surfaces. They can be especially helpful when driving (during daylight hours).

 

To order, contact Virginia at  

How dark are your transitions?

Our transitions lenses darken from a light rose tint to a warm grey-mauve on exposure to sunlight.  In their light state, they are a bit lighter than our regular indoors lenses.  In their darkened state, they are not as dark as our outdoor lenses.  

The transitions option is a good one if you want to wear the same pair of glasses both indoors and outdoors while benefiting from our therapeutic tint. It is not a good choice for you if you want a different frame when outdoors, or if you need a stronger tint for severe light sensitivity.   Like polarization, transitions lenses take longer to process than our regular lenses.

Note that transitions lenses may not darken fully when inside an automobile.

 

Will it take time to get used to my Axon Eyewear?

Most customers experience no adjustment period with Axon Eyewear and feel immediate relief. However, if you experience discomfort while wearing them at first, it may be a good idea to wear them for only one hour the first day, two hours the second day, three hours the third day, and so on, until you feel more comfortable with them.

Are there any side effects from wearing Axon Eyewear?

There are no known side effects from wearing the filter, but we do not recommend that you wear tinted glasses when you are operating a motor vehicle at night.

Can Axon Eyewear be worn indoors or outdoors?

If you want to wear Axon Eyewear indoors and outdoors, tinting can be applied to separate pairs of glasses so that you can have a dark pair for outdoor wear and a lighter pair for indoor wear. Some customers wear the "indoor" tint at all times, but use our outdoor tint or regular sunglasses for outdoor use. You can also consider our tinted transitions lenses, which can be used both indoors and outdoors.

What lens density (strength) should I choose?

Axon Optics currently offers lenses in two different strengths, or "optical densities", for indoor and outdoor use, as well as a lighter Transitions Lens and Extra-Dark Polarized lenses.  (We'll talk about the Transitions and Polarization in separate questions.)The "indoor" lens is optimal for migraine sufferers who are bothered by the fluorscent lights they encounter in indoor environments, including work or school, inside the home, or while shopping.  For outdoor use, or for those with severe light sensitivity, the "outdoor" lens is more effective and blocks approximately the same amount of light as conventional sunglasses. Note that we do not recommend that either lens be worn at night while driving.

Here are some photos to compare the two tint densities:

 

No Tint Indoor Tint Outdoor Tint
 
 

 

Is it possible to tint my existing pair of lenses?

We currently don't offer tinting of eyeglasses that you send in because of the complicated nature of the tinting process.  There may be several different coatings on your glasses already which would affect the tinting.  Furthermore, any scratches on your glasses would also affect the tint. 

However, you have options:

1.    Cover-RX glasses fit over your current prescription glasses. See Cover-RX glasses here

2.    Love those frames?  Send in your frames and we will replace your lenses with our Axon Lenses. Read more here

3.    Choose a new frame and whether you want Indoor or Outdoor Tint. Then send us your prescription information and we will make you a new pair of prescription eyeglasses complete with our tint! Click Here for our Full Product Catalog.

 

 

How do you clean Axon Lenses?

To clean your lenses, you can use the included lens wipe along with a small bottle of standard eyeglasses cleaner. Most optical shops carry this type of cleaning solution. Because the tint is embedded in the lens, glasses cleaner should not affect the tint of your glasses.

Our Technology

I am a physician or retailer who is interested in your product. Who should I contact?

Please email Virginia at for more information.

Will Axon Eyewear relieve eyestrain at the computer?

We are often asked if Axon Eyewear will relieve eyestrain at the computer. A number of our customers have experienced relief while wearing our glasses. 

Dr Katz suggests the following to those who are struggling with eyestrain:

"Many of my patients have trouble with computer screens, but for a variety of reasons. Some of my patients need mild reading glasses or bifocal. This is especially true for patients over the age of 45 years or so. Other patients get into trouble because their eyes dry out while on the computer. When you use the computer, you tend to stare – your blink rate goes way down and your eyes can get dry. The dryness may not manifest as a “dry” feeling, but may manifest as your eyes feeling itchy, scratchy, burny, or maybe just tired. Still other patients are particularly set off by artificial light sources, including fluorescent lights and computer screens. This last group of patients is really helped by Axon Eyewear, because it is for these people that the tint was originally engineered. Many of these same patients have migraines or frequent headaches associated with light sensitivity."

Try some low-power (+1.00 or +1.25) over-the-counter reading glasses and some over-the-counter artificial tears (such as Optive or Systane). If you’re still struggling, or if you have a history of migraines, consider purchasing Axon Eyewear. You can also order our glasses with the standard reading powers.

What lens material do you use?

We use a polycarbonate lens for almost every pair of our lenses.  

If your prescription is stronger than our polycarbonate lens can provide in combination with your chosen frame, we have 1.67 and 1.74 high-index lenses at additional cost.  High-index lenses are much thinner than traditional lenses and avoid the 'coke bottle' effect that occurs with strong prescriptions.  We also have the ability to make freeform progressive lenses.

Contact Virginia at with questions about our high-index lenses. 

Does Axon Eyewear help with flickering light, motion, or ceiling fans?

Sensitivity to objects in motion can also be seen in people with migraine. Some migraine sufferers get a dizzy or off-balance sensation when riding in a car and seeing the scenery move by. Some people even notice this “visual discomfort” when walking down an aisle at a store and seeing objects moving in their peripheral vision. It’s not clear why migraine sufferers have this sensitivity. Unfortunately, other than avoidance, there are few treatements. Axon Eyewear, while not a cure for this phenomenon, can be extremely helpful in reducing this visual discomfort.

How are these better than sunglasses?

Most sunglasses make all colors of the spectrum dimmer, not just that portion of the spectrum that’s especially irritating. As a result, one must wear glasses that are fairly dark in order to get the desired effect. Unfortunately, by wearing dark glasses, even though one may feel better temporarily, once the glasses come off, the light sensitivity can become much worse! By wearing dark glasses, the eye “dark adapts” and becomes more sensitive to light. Think of what it’s like to go outside after being in a matinee for 2 hours. The afternoon light is blinding until your eyes re-adapt to the light. 

Dark-Adapting your eyes is a common problem for migraineurs and other sufferers of light sensitivity. Read the story of Lois, one of our dark-adapted customers, here.  

Axon lenses are specifically engineered to help people with light sensitivity, which often occurs to fluorescent light, partly due to the spectrum of emitted light and partly to the flickering fluorescent lights.

Although Axon Eyewear is not a “cure” for light sensitivity, migraine, or blepharospasm, the majority of sufferers have found it to be extremely helpful, enabling them to return to work, school, and church. Because it primarily blocks that portion of the visible spectrum that’s irritating, Axon's tinted glasses provide comfort without “dark-adapting” the eyes.

Ordering

Can I contact you by phone?

If you would like to speak with someone by phone, please give us a call at 779-379-AXON.  If we are unable to answer, please leave us a message with your name, phone number, and a brief description of your question– we will strive to return your call within 24 hours.

Where can I try on these glasses? Where can I buy them?

Right here on our website. We understand that it is hard to purchase glasses without trying them on.  That is why we have a 45 day full money-back guarantee (minus prescription fees; guarantee not applicable on Send-in-Your-Frame orders).

Are you a fan of Axon Optics? Please join us on Facebook and Twitter.

Would you like to see our glasses in your local neurology clinic or optical retailer? Refer them to us! 

Returns

How do I return my order?

Please email Virginia at .  Please include your name, order number, reason for return, and whether you'd like an exchange or a refund.  Note that our 45-day full-money back guarantee does not include return shipping, prescription fees, or Send-In-Your-Frame orders.

What is your Return Policy?

Axon Optics understands that each person is different.  Purchasing glasses can be difficult online because you can't try them on.  Furthermore, our lenses may take several weeks to work for you, depending on your body. Try them out for a month. If you don't like the fit, frame, or tint, send them back for an exchange or refund.

We offer a 45-day, full-money back guarantee on our glasses.  This does not include the prescription cost, if applicable, because nobody else can use your prescription. We cannot accept returns on Send-In-Your-Frame orders, or glasses too heavily damaged for resale.  

Sizing

How do I know if a frame will fit me?

Check the inside arm of your eyeglass frame. You'll usually see a frame name, then color, followed by three numbers separated by dashes.  My glasses have the frame name on one arm, with the measurement and color on the other.  The right arm says 'US 59' and the right arm says '53-16-135 BROWN'.

The first number, 53, is the width of the lens in millimeters.  Each of my lenses is 53 millimeters wide.  The bridge across the nose is 16 millimeters.  The temple, also known as the arms or sides of the glasses, are 135 millimeters long.   

Try to find a size similar to a pair that fits you comfortably.  If one measurement is too tight, consider a pair with a higher number for that measurement.  If one measurement is too loose, consider a pair with a lower number.  

Don't own eyeglasses? Our frames and intended to fit most people.  Try one out – if it doesn't fit, you can exchange it.  Or, try on some pairs at your local pharmacy or optical shop.  Note the measurements of any pairs you love, and then seek similar pairs.  

Already have a frame you love?  Try our Send-In-Your-Frame Service.

 

What Cover-RX size should I choose?

If you do not have prescription frames we recommend you purchase the Medium Small, or Medium size. If you have a prescription we suggest the Medium or Medium Large. You can find the exact size you want on our Sizing Guide

Shipping

How long will it take to get my glasses?

Turn around time can vary, depending upon your order. We keep a number of our glasses in-stock, which we can ship same day. Please keep in mind that Axon Optics strives to provide our customers with fashionable, personalized eyewear, and that many of our product options are custom produced. Prescription lenses do require additional time to process.

With standard shipping, orders are shipped through the United States Postal Service via Priority Mail and take 3-5 days to ship domestically; please allow two weeks to ship to international addresses. Expedited shipping is also available.

In rare cases, the frame you've ordered may be out of stock. Our turnaround time is typically a week, even when we are sold out of your desired frame.  This can seem like an eternity if you're having an episodic migraine.  Don't wait until you feel the episode begin to order; the best time to order is before the next episode begins.

 

Do you send out a tracking number?

Yes! Axon Optics will send you a tracking number for your order as soon as it ships from our lab.

Do you ship outside of the United States?

Yes! We ship anywhere that the United States Postal Service ships. We have yet to receive an order that we couldn't ship to.

Insurance

Are your glasses covered by insurance?

Insurance will generally not pay for spectacles or spectacle tinting, including our Axon Eyewear. In some cases you can submit the bill to your insurance, along with a letter from your physician, stating that the tint is medically necessary and the insurance may reimburse. Axon Optics is not involved in the insurance process.

The best way to know if your health insurance, vision insurance, Flex-Spending Account, Health Savings Account, or Cafeteria Plan will pay for these lenses is to call your service prodiver directly.

Prescription

What prescription options do you offer?

Single vision, bifocal, progressive (no-line bifocal), and freeform progressive. We can also fill prism prescriptions.

How do I determine my interpupillary distance?

You can get your PD’s measured at any optical shop.

What is the segment height?

It is used for bifocal and progressive lenses.

Next Gen Glasses

Next-generation migraine glasses

Axon Optics is currently performing clinical studies with our next-generation glasses. We expect them to be available in late 2013. Sign up for our emails or join us on Facebook to stay up to date on all the latest developments.

Our current lenses available for purchase are effective for over 90% of our customers.

 

What about Clip-Ons or Contact Lenses?

Unfortunately, clip-ons are too expensive to make currently, but we are continually evaluating other clip-on options. Our Cover-Rx glasses are designed to fit over your existing prescription glasses.

We are still evaluating contact lens options.

 

 
Don't see your question? Feel free to contact us at (check your junk mail folder in case our response ends up there).  If you would prefer to speak to someone over the phone, you can call us at 779-379-AXON. If none of our customer service representatives is available, please leave a voice mail and we will respond within 24 hours.  
 

Questions